1. Information Collection
We may collect personal information—including your name, contact details, dental history, insurance information, and other relevant data—solely to deliver our services and improve your experience. Details are collected through forms, user accounts, or direct communication with our team.
2. Use of Information
Collected data helps us facilitate insurance management, maintain patient records, process claims, handle billing, and support related services. We may also employ aggregated insights for research, product enhancements, and security improvements. We never sell your information, and we only share it when you consent or when legally required.
3. Data Security
We maintain industry-standard safeguards to prevent unauthorised access, alteration, disclosure, or loss. While we work hard to protect your data, no online transmission or storage system is completely secure, so we cannot guarantee absolute protection.
4. Data Retention
Personal information is retained only for as long as it is needed to fulfil the purposes outlined here, unless a longer period is required by law. Upon request or service termination, we securely delete or anonymise your data to comply with applicable regulations.
5. Cookies and Tracking Technologies
We may use cookies or similar technologies to improve site performance, analyse trends, administer our services, and monitor usage. These tools collect non-personal data such as browser type, device details, and usage patterns. You can disable cookies in your browser, but some features may be limited as a result.
6. Third-Party Links
Our website may include links to external services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their policies before sharing personal information.
7. Children's Privacy
Udenz TPA is intended for users aged 18 and older. We do not knowingly collect personal information from children. If we discover we have inadvertently gathered such data, we take immediate steps to remove it.
8. Updates to This Policy
We may update this policy to reflect changes in our services or legal obligations. Please review it periodically. Continued use of our platform signifies acceptance of any updates.
Need Support?
Questions or requests about your privacy are welcome at support@udenz.ae.