1. Information Collection
We collect personal information from dentists, dental providers, and their patients—including names, contact details, dental history, insurance data, and similar records—to support service delivery. We may also collect non-personal analytics data to improve the experience on our platform.
2. Use of Information
Personal information enables us to provide dental insurance management, process claims, handle billing, and communicate service updates. Non-personal information supports statistical insights, research, and platform performance enhancements.
3. Data Security
We employ strong safeguards to protect information from unauthorised access, alteration, disclosure, or destruction. While safeguards are robust, no digital system is entirely risk free, and we encourage partners to maintain complementary protections within their practices.
4. Information Sharing
We never sell personal data. Information is shared only with your consent, when required by law, or with trusted providers who support our services under strict confidentiality obligations.
5. Patient Data & Consent
Dental providers are responsible for obtaining and recording the consents required to collect and share patient information on the Udenz TPA platform. Providers retain ownership of their patients' data and must ensure accuracy and compliance with privacy regulations.
6. Retention & Deletion
We retain information only for as long as necessary to fulfil the purposes described here unless longer retention is legally mandated. When services end or a deletion request is verified, data is securely removed or anonymised.
7. Third-Party Links
External websites linked from our platform operate under their own privacy policies. We advise reviewing their terms before sharing any personal information.
8. Compliance
We align with applicable privacy and data protection laws, including HIPAA and other regulations governing dental and patient information. Ongoing reviews ensure our controls remain current.
9. Policy Updates
This policy may be updated to reflect new practices or legal requirements. Continued use of Udenz TPA after changes signifies acceptance of the revised terms.
10. Contact
For questions about this policy or to exercise privacy rights, contact us at support@udenz.ae. Using the Udenz TPA platform confirms that you have read and agree to this Dental Provider Privacy Policy.